quotes, quotes, quotes

“With today’s information overload, it is easier to train employees in where to find the information rather than training people on all the aspects of products.  This is exactly why we chose SilverCloud.  Now our people have that place to go to find the details”
Wendell Brooks, CEO, Achieva Credit Union

“All of our material is instantly available. All our employees know how to get it.  I can’t understand why every company doesn’t have a knowledge system like this.”
Chuck Bruen, CEO, First Entertainment Credit Union

“Given the cost and the member benefits of SilverCloud, we couldn’t justify not offering SilverCloud on our website and home banking”
Jerry Guy, CEO, Kemba Financial

“I was bragging about it for the past year to other CEOs, and I hadn't even bought it yet!"
Randy Baldwin, CEO, Tucson Old Pueblo

"There is no other product that can have such a dramatic impact on the efficiency of your operations as SilverCloud"
Tracy Gates, First American Credit Union

"We love this knowledge system.  SilverCloud has dropped our daily email average up to 90% while providing our members with better information.  It has enhanced our website and has greatly assisted our staff."
Wendy Kaloski, Vice President of Marketing, Kennedy Space Center

“Given the cost and the member benefits of SilverCloud, we couldn’t justify not offering SilverCloud on our website and home banking” 
Luke Labbe, CEO, St. Joseph's Credit Union

"Couldn't live without it"
Steve Ervolino, IS Administrator, Dupaco Community Credit Union

"Since we implemented SilverCloud on our website 10 months ago, it has fielded nearly 40,000 member questions automatically.  Our members are now finding the information they need faster and the questions we do receive from them are more specific - our members are getting better educated about our products."
Ray Springsteen, Vice President of Marketing and Member Services,Service Credit Union

"SilverCloud paid for itself in a matter of months by eliminating much of member service personnel's valuable sales time answering the same support questions over and over again."
Jeffrey DeBree, CIO, Visions Federal Credit Union

'It is amazing how much it has helped us streamline our support and decrease calls'
Augie Grasis III, Handmark

"Since implementing SilverCloud on our Intranet just over a year ago, Seven Seventeen has saved over $100,000 in management and service rep time.  The new system has automatically fielded over 30,000 repeat questions on our products and policies."
Kathy Cumberworth, Corporate Sales Manager, Seven Seventeen Credit Union

"Worth every penny if it had half the functionality"
Jerry Guy, CEO, Kemba Financial Credit Union

"We looked at other products, but none seemed as effective or easy to use as SilverCloud.  We will be using SilverCloud to support our employees and to reduce incoming email and calls - all while providing better service."
Sherry Jefferson, State Employees Credit Union of MD